Lead UX Researcher

Imagine:

You're not just a Lead UX Researcher; you're a strategic architect, building the foundation for user-centric innovation within a rapidly expanding B2B powerhouse. At PEI Group, you'll step into a vibrant, diverse Product team and immediately become a catalyst for change.

This isn't just about conducting research; it's about uncovering the hidden needs of fascinating, niche financial markets. You'll dive deep into the world of sophisticated users, transforming complex data into actionable insights, that directly influence the evolution of our products.

• Build a culture: Craft a world-class UX Research playbook, shaping the future of how we understand and serve our users.
• Lead and inspire: Mentor a talented team, fostering a data-driven culture that permeates every aspect of product development.
• Become a market expert: Immerse yourself in the intricacies of the Private Equity industry, developing a deep understanding of its unique personas and dynamics.
• Drive real impact: Your research will directly translate into tangible improvements, influencing product strategy and delivering exceptional user experiences.
  Be a user champion: Become the unwavering voice of the user, ensuring their needs are at the forefront of every decision.

Your journey at PEI Group will be one of continuous growth and discovery. You'll be empowered to experiment, innovate, and push the boundaries of UX Research

• Plan and execute a variety of research methods, including user interviews, usability testing, surveys, and user observation. 
• Analyse qualitative and quantitative data to identify user needs, pain points, and opportunities. 
• Create user personas, journey maps, and other research artefacts to communicate findings effectively. 
• Conduct competitor research to establish market-fit and benchmark our products against others.  
  

• Represent the voice of the user throughout the product development process influencing decisions based on UR findings.
• Collaborate closely with product managers, designers, and engineers to ensure user needs are met at every stage. 
  

• Foster a data-driven culture within the product team. 
  
• Mentor and guide the UX research team. 
  
• Develop strategies for working within and outside of the existing processes. 
  
• Stay abreast of the latest research methodologies and industry best practices. 

• Clearly and concisely communicate complex research findings to a non-research audience of stakeholders through presentations, reports, and other appropriate formats. 
  

• Proficiency with user research tools such as GA, Dovetail and Heap.io. Experience working with CRMs. 
  

Requirements

• Minimum of 7 years of experience in a customer insight, data analytics, or a similar role in a digital company.
• Minimum of 2 years of experience as a team lead in a similar capacity.
• Proficiency in data analysis tools and software
• Strong understanding of customer behaviour analysis and market research methodologies.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Ability to translate complex data into clear and actionable insights for non-technical stakeholders.
• Strong communication and presentation skills.
• Experience working in a fast-paced, cross-functional environment.
• Knowledge of digital marketing, e-commerce, and customer journey optimization is a plus